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    The Official Ferry Comparison Website
    - The Official Ferry Comparison Website -
    "There's no need to look anywhere else!"
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    THE OFFICIAL COMPARISON WEBSITE

    FAQs: Got a question? We've got answers

    FREQUENTLY ASKED QUESTIONS

    Our customer service team have compiled a list of the questions we most often get. Take a look to see if you can't find the answer that you're looking for.

    OUR MOST COMMON QUESTIONS

    MOST COMMON QUESTIONS: QUESTIONS AND ANSWERS

    Can I change my ferry booking? How?

    Some tickets are amendable and some are not. You may have had the chance to upgrade your ticket when you booked to one that can be changed. 

    If you purchased free cancellation and your ticket can be changed:
    There is no fee. But you may have to pay any difference between the cost of your old ticket and your new ticket. Use My Account in the contact us section, to get started.

    If you didn't purchase free cancellation and your ticket can be changed:
    There is a fee of €20 for bookings of a value less than €100.
    There is a fee of €35 for bookings of a value more than €100.
    You may also have to pay any difference between the cost of your old ticket and your new ticket.

    If you purchased a ticket that can not be changed:
    In very rare circumstances, at the discretion of the ferry company, a refund or partial refund may be possible. Please use My Account in the contact us section.

    Can I cancel my ticket for a refund?

    Some tickets are amendable and some are not. You may have had the chance to upgrade your ticket when you booked to one that can be changed.

    If you purchased free cancellation and your ticket can be changed:
    There is no fee. But you may have to pay any difference between the cost of your old ticket and your new ticket. Use My Account in the contact us section to get started.

    If you didn't purchase free cancellation and your ticket can be changed:
    There is a fee of €20 for bookings of a value less than €100.
    There is a fee of €35 for bookings of a value more than €100.
    You may also have to pay any difference between the cost of your old ticket and your new ticket.

    If you purchased a ticket that can not be changed:
    In very rare circumstances, at the discretion of the ferry company, a refund or partial refund may be possible. Please use My Account in the contact us section.

    Help. I haven't received an email confirmation of my booking

    Don't panic. Please first check the 'Junk' or 'Spam' folder of your email provider. If you don't see an email there, then please log in to My Account in the contact us section, and make sure that your email address is correct. Look out for mistakes in your own name but also for mistakes in the spelling of your email provider. Is it gmail.com or gmail.co.uk? If you made a mistake, click to send another confirmation. If there is no mistake, contact us, via My Account, and we'll see what's going on.

    How do I get to the port?

    All of our pages contain the address and GPS co-ordinates for the ports. In addition our port and route pages contain links to Google Map directions and written instructions. 

    I'm running late, what can I do?

    Your best bet is to contact the ferry company directly and if possible to contact the port office of the ferry company involved. Contacting anybody else may waste valuable time. 

    If there are frequent sailings, the ferry company may let you sail on the next ferry. If you anticipate being late there is sometimes the option to book a 'flexi' or open ticket. Look out for the option to upgrade your ticket when booking. 

    Can I get a VAT receipt for my business?

    There is no VAT added to non freight ferry bookings so there is no need for a VAT receipt.

    What are the exact terms and conditions for my booking?

    What is your privacy policy.

    For our full privacy policy, please click here.

    Help. I left something on the ferry. Who can I contact about lost property?

    Please contact the ferry company directly. It will help if you have details of your booking particularly the date and time of your sailing and the name of your ship.

    I can't find my answer here. What now?

    Please firstly go to My Account in the contact us section, and if you can't find the help you need there, then please use the contact form in the My Account section.

    CHANGING A BOOKING 

    CHANGING A BOOKING: QUESTIONS AND ANSWERS

    Can I change my booking? How?

    Some tickets are amendable and some are not. You may have had the chance to upgrade your ticket when you booked to one that can be changed.

    If you purchased free cancellation and your ticket can be changed:
    There is no fee. But you may have to pay any difference between the cost of your old ticket and your new ticket. Use My Account in the contact us section to get started.

    If you didn't purchase free cancellation and your ticket can be changed:
    There is a fee of €20 for bookings of a value less than €100.
    There is a fee of €35 for bookings of a value more than €100.
    You may also have to pay any difference between the cost of your old ticket and your new ticket.

    If you purchased a ticket that can not be changed:
    In very rare circumstances, at the discretion of the ferry company, a refund or partial refund may be possible. Please use My Account in the contact us section.

    Can I cancel my ticket for a refund?

    Some tickets are amendable and some are not. You may have had the chance to upgrade your ticket when you booked to one that can be changed.

    If you purchased free cancellation and your ticket can be changed:
    There is no fee. But you may have to pay any difference between the cost of your old ticket and your new ticket. Use My Account in the contact us section to get started.

    If you didn't purchase free cancellation and your ticket can be changed:
    There is a fee of €20 for bookings of a value less than €100.
    There is a fee of €35 for bookings of a value more than €100.
    You may also have to pay any difference between the cost of your old ticket and your new ticket.

    If you purchased a ticket that can not be changed:
    In very rare circumstances, at the discretion of the ferry company, a refund or partial refund may be possible. Please use My Account in the contact us section.

    BOOKING QUESTIONS: VEHICLE TYPES, GETTING CHEAP FARES & MORE

    BOOKING QUESTIONS: QUESTIONS AND ANSWERS

    When you say 'passengers' does that include the driver of the car?

    Yes, when you see the word passenger on the website, this means passengers on the ferry, not passengers in your car. So it doesn't matter if it's the driver or someone sitting at the back, you are all passengers on the ferry.

    When is the cheapest time to travel?

    Prices generally rise as space becomes less available so those who book in advance are usually rewarded with a cheaper fare. Crossings around school holidays and national holidays are popular and usually fill up early - so cheaper fares will be available if you avoid travelling at these times as well. Subscribe to our newsletter so that we can inform you when any special discounts become available too.

    I don't see my vehicle type (e.g. van, camper etc.). What can I do?

    This means one of two things: The ferry company does not accept bookings for that vehicle type, or, it may only be possible to book it over the phone. If in doubt, please contact us via My Account in the contact us section.

    Can I book one vehicle on the way out and a different one on the return leg?

    You may see this option when you make your booking or you may not. It all depends on the ferry company and the technology they use. If you don't see the option, please book two single tickets instead.

    Can I travel with a different number of passengers in each direction?

    You may see this option when you make your booking or you may not. It all depends on the ferry company and the technology they use. If you don't see the option, please book two single tickets instead.

    Do you offer group discounts?

    Unfortunately, this is something we cannot provide. Please contact the ferry company directly.

    Help. I'll be renting a car. I don't know the details now. What do I do?

    Please make sure that you are allowed to travel with a hire car on the ferry. Not all policies allow for this. When making your booking, please use ‘other’ as the vehicle type. Enter the dimensions you expect the vehicle to be and then enter the vehicle registration as ‘unknown’. 

    Some ferry companies  may charge you on arrival at the port to update the vehicle registration stored for your booking or if they notice a particular size difference between what you booked and the car you are travelling with - however small differences normally go unnoticed.

    I'm transporting goods. Am I okay to make a normal passenger booking?

    If you are carrying commercial goods or if you are driving a commercial vehicle, then generally you should make a freight booking and not a passenger booking. However, there are grey areas and it may depend on the ferry company and so if you are not 100% sure, please contact the ferry company directly.

    I'm travelling in a converted van. It's now a campervan/motorhome - what do I put when booking?

    Check your vehicle registration details. If your vehicle is now legally classified as a campervan or motorhome, you can travel as a campervan or motorhome.

    I’m pregnant, can I travel by ferry?

    Yes, but if you will be more than 28 weeks pregnant when you travel you may be required to produce a medical certificate for fitness to travel.

    Do you offer discounts for residents?

    Yes, we do. On some routes, you will be presented with the option of booking with a discount. Please make sure that you qualify for these discounts before you book as you may be asked for proof of your qualification when you travel.

    Do you offer discounts for students or pensioners?

    Yes, these kinds of discounts are available on some routes.

    Can I book an open return?

    Yes, open returns are available. If you don't see this option when making your booking, this means that for the route you are looking at open returns are not possible.

    I don't see any sailing for the route or time and date I want. What's going on?

    If you try to book a sailing and you don't see any results for the route or the company you want, this can mean two things.

    If it's for several months in the future or the next calendar year
    Then there is a possibility that the ferry company has not decided on their sailing schedule yet and so you can't book for the dates you want simply because the booking can't me made. In this case, please sign up to our emails. We email our subscribers as soon as timetables are released.

    If the booking is for a few weeks time or in the height of the summer
    Then the most likely possibility is that all the places on the ferry are taken. Please look for an alternative route or sailing.

    I want to pay with the currency from my own country. Why can't I?

    Yes, these kinds of discounts are available on some routes.

    How can I pay for my ferry tickets? Do you accept deposits? What about debit cards?

    Unfortunately, we don't accept deposits. A full payment must be made at the time of booking. You can pay for you booking with a credit or debit card and even PayPal. We don't accept bank transfers as a payment method.

    Help. I haven't received an email confirmation of my booking

    Don't panic. Please first check the 'Junk' or 'Spam' folder of your email provider. If you don't see an email there, then please log in to My Account in the contact us section, and make sure that your email address is correct. Look out for mistakes in your own name but also for mistakes in the spelling of your email provider. Is it gmail.com or gmail.co.uk? If you made a mistake, click to send another confirmation. If there is no mistake contact us, via My Account and we'll see what's going on.

    Is your data always accurate?

    We aim to always have accurate data and information on our website including ferry availability. However, like every website we can't guarantee that we'll always be 100% accurate. In addition, the ferry companies themselves sometimes provide the wrong information and there's nothing we can do about that. 

    Do you work with every single ferry company?

    For ferries to and from Corsica we let you compare every company.

    TRAVELLING WITH DOGS AND OTHER PETS

    TRAVELLING WITH DOGS AND OTHER PETS: QUESTIONS AND ANSWERS

    Can I take my guide dog or other pet when I travel?

    Yes, you can travel with your pet. When you make your booking, you will see the option to include your pet. Please make sure that if you are travelling from country to country that your pet has the required papers. All dogs in public areas have to be on a leash. Some ferry companies may also require you to muzzle your dog. So, just in case, please have one available. Please also remember that you may be travelling with people from cultures where dogs and other pets are not so common and your fellow travellers may feel uncomfortable or scared.

    Do I need to put my pet in a kennel?

    This depends on the ferry company or the route. We will let you know the exact information after you make your booking. In addition, on some shorter crossings, your dog may have to stay in your car. This does not usually apply for guide dogs. However, you are advised to contact the ferry company directly if travelling with a guide dog at least 48 hours prior to departure.

    Some ferry companies also provide pet cabins. If you book a pet cabin, your dog or other pet can stay with you in the cabin and does not need to stay in your car or in a kennel. These cabins are normally the same as others but have linoleum flooring and not carpeting. 

    CHECKING IN AND TRAVELLING ON THE FERRY

    CHECKING IN AND TRAVELLING ON THE FERRY: QUESTIONS AND ANSWERS

    How do I get to the port?

    All of our pages contain the address and GPS co-ordinates for the ports. In addition our port and route pages contain links to Google Map directions and written instructions.

    When do I need to check in?

    This depends on the ferry company and route. Check in details can be seen when you make your booking and will be on your email confirmation. But if making broad plans, a good rule of thumb is to arrive one to two hours before your departure.

    I'm running ahead of schedule, can I take an earlier ferry?

    The answer is normally no unless you specifically booked a flexible or open ticket. When you booked your ticket you may have had the opportunity to upgrade your ticket. 

    For other ticket types, this is at the discretion of the ferry company. It may be possible to change tickets at the port for a fee but this is not something you should bank on.

    I'm running late, what can I do?

    Your best bet is to contact the ferry company directly and if possible to contact the port office of the ferry company involved. Contacting anybody else may waste valuable time.

    If there are frequent sailings, the ferry company may let you sail on the next ferry. If you anticipate being late there is sometimes the option to book a 'flexi' or open ticket. Look out for the option to upgrade your ticket when booking.

    YOUR RIGHTS UNDER EU LAW

    YOUR RIGHTS UNDER EU LAW: QUESTIONS AND ANSWERS

    If my ferry is cancelled or delayed what are my rights?

    All the information you need can be found on the European commission website. Click here to visit the website. 

    PASSPORTS AND OTHER TRAVEL DOCUMENTS

    PASSPORTS AND OTHER TRAVEL DOCUMENTS: QUESTIONS AND ANSWERS

    Do I need a passport to travel to or from Corsica? What about my ID card?

    Yes, you will need to have a passport or another form of legally valid travel identification such as a national identity card - what this is will depend on your country. 

    For French nationals, your national identity card can be used.

    What about driving? What papers do I need?

    You will need to have your vehicle registration documents, a valid drivers licence, and your insurance certificate. If you are from outside of the EU there may also be a need for an international drivers permit.

    Do I need a visa?

    If you are travelling within the European Union and are a citizen of the European Union or European Economic Area, then you do not need a visa.

    For non EU citizens, please conduct the appropriate research before travel. Your embassy or government website may be of assistance.

    GENERAL QUESTIONS: VAT, LOST PROPERTY & OTHERS

    GENERAL QUESTIONS: QUESTIONS AND ANSWERS

    Can I get a VAT receipt for my business?

    There is no VAT added to non freight ferry bookings so there is no need for a VAT receipt.

    What are the exact terms and conditions for my booking?

    What is your privacy policy.

    For our full privacy policy, please click here.

    Help. I left something on the ferry. Who can I contact about lost property?

    Please contact the ferry company directly. It will help if you have details of your booking particularly the date and time of your sailing and the name of your ship.

    I can't find my answer here. What now?

    Please firstly go to My Account in the contact us section and if you can't find the help you need there, then please contact us in the My Account section.

    ACCOMMODATION QUESTIONS: SEATS AND CABINS

    ACCOMMODATION QUESTIONS: QUESTIONS AND ANSWERS

    Do I have to book a cabin or seat?

    This depends on your route and the time of travel. Normally night time travel requires the booking of accommodation - either a cabin or a reserved seat. If accommodation is compulsory you will see this when booking. If you don't book accommodation you will have access to the communal seating on the ship in deck areas. Please note however, that in the summer months, you may not be able to sit where you want and for this reason, wherever possible, we advise you to reserve seating or a cabin in advance.

    If I book a cabin for one person but it has multiple berths, will I have to share?

    What are berths? And do I select one cabin per person or one berth?

    Berths simply means a bed or sleeping accommodation for one person. So a two berth cabin will normally contain two single beds or, for larger cabins, a double bed. So if you are a couple then you need a cabin with two berths.

    Help. I left something on the ferry. Who can I contact about lost property?

    Please contact the ferry company directly. It will help if you have details of your booking particularly the date and time of your sailing and the name of your ship.

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